Customers

Built by integrators.
For integrators.

80 AV shops across North America are running their daily ops on Optimus AI. Here's what the headline customers are saying — and the rest of the cohort.

01 — At a glance

Early-access shops: 80
Techs running Optimus daily: 1,420
AI suggestion acceptance: 94%
Weekly hours saved: 18.4 h

02 — Skyline AV

Chicago · 32 techs · Residential + Commercial

Switched from the legacy desktop platform + 5 adjacent tools. Migrated in 36 hours.

Skyline was running a 32-tech residential + commercial hybrid out of the legacy desktop platform, with a separate dispatch board (Smartsheet), a separate customer portal (none), a separate signing flow (DocuSign), and three accountants stitching it all together at month-end. Optimus migrated the catalog + opportunity history + contacts in 36 hours. By month two, they dropped DocuSign, Smartsheet, and three QuickBooks add-ons.

“We tried four modern AV-platform alternatives. Optimus is the first one our techs actually opened on day two. The whole shop ran cleaner inside a week.”

Margaret Liu, COO

Hours saved per week: 146
Proposal turnaround: −68%
Software costs: −$4,200/mo
First-call resolution: +14 pts

hours saved per week · Skyline AV, trailing 90 days

03 — Bay Integration

San Francisco · 28 techs · Commercial AV

Cut six hours per proposal in week one. Closed two new RFPs from time saved.

Bay focuses on Fortune-1000 corporate buildouts — board rooms, training rooms, video-conferencing standards. Proposals run 200–400 line items with detailed compliance matrices. Optimus's AI proposal builder + RFP intake cut their per-bid cycle from 38 hours to 12. They reallocated the freed capacity into bidding two extra deals per quarter.

“The AI doesn't just suggest — it proposes the right thing. We pulled six hours per proposal out of the cycle in week one. By month three we'd closed two RFPs we wouldn't have had time to bid on otherwise.”

Carlos Rivera, President

Proposal hours saved: 6 hrs/each
RFPs bid (90 days): +42%
Win rate: +11 pts
Median proposal $: $184k

+42%

more RFPs bid in 90 days · Bay Integration

04 — Apex Custom

Atlanta · 4 locations · Multi-location residential

Consolidated four locations onto one record. Dropped seven SaaS tools.

Apex runs custom residential AV out of four locations across the Southeast. Before Optimus, each location operated independently with its own legacy-platform instance, its own QuickBooks, its own dispatch board. Optimus's multi-location consolidation gave them one shared catalog, one shared customer view, and one CFO-level P&L without the consolidation gymnastics.

“Our legacy-platform data was migrated cleanly in 36 hours. We dropped seven SaaS subscriptions the next quarter. Our location managers see each other's pipelines for the first time in five years.”

Aisha Patel, CFO

SaaS tools dropped: 7
Locations on one record: 4
Cross-location tech sharing: +38%
Annual software savings: $94k

SaaS subscriptions dropped the next quarter · Apex Custom

05 — The cohort

80 shops, three months, one record each.

A slice of the early-access cohort. Names anonymized for shops still in stealth evaluation; identified after their formal case-study sign-off.

A slice of the Optimus AI early-access cohort, grouped by segment.
Shop	Region	Scale
Residential
Lakeshore AV	Toronto	18 techs
Northwoods Custom	Minneapolis	9 techs
Pacific Coast Integration	San Diego	22 techs
Heritage Sound	Charleston	11 techs
Coastal Custom	Tampa	13 techs
Hospitality
Crescendo Systems	Austin	14 techs
Cardinal AV Group	Phoenix	29 techs
Commercial
Continental AV	Dallas	41 techs
Beacon Systems	Boston	26 techs
Empire Integration	New York	62 techs
Entertainment
Skyline Productions	Las Vegas	35 techs
Hybrid
Mountain View AV	Denver	16 techs

Want to be the next story?

Early-access shops get hands-on founder-led onboarding + locked-in introductory pricing for life. The cohort is limited.

Apply for early access See pricing