00 — THE FLEET
Optimus staffs the jobs no one was ever going to hire for: watching quotes go stale, filing vendor email, reconciling payouts, sweeping installed systems at 4 AM. Named agents, narrow mandates, and a hard rule underneath all of it: money and customer messages wait for a human.
0
Seats staffed
human-gated
off by default
0
Seats staffed · human-gated · off by default
01 — THE CONTRACT
Every agent has two columns in its contract: what it always does, and what it will never do. The second column is the one that makes the first safe to turn on.
01
The scheduling desk, 24/7
Always
The day board, traffic, tech skills, job durations as they actually run.
Proposes reshuffles with the minutes saved named. Re-routes around closures. Warns before a double-book happens.
Never
Moves a job without a dispatcher's tap.
02
Pipeline hygiene
Always
Every open quote, its age, its viewing telemetry, the client's reply history.
Drafts the follow-up in your voice the day a quote goes stale. Queues it for your OK.
Never
Sends a customer email on its own. Not once, not ever.
03
The front desk
Always
Tomorrow's schedule, inbound customer texts, confirmation windows.
Drafts confirmations and ETA updates on registered business texting. Routes real questions to a human with context attached.
Never
Improvises an answer about money, scope, or schedule changes.
04
Email triage
Always
The shared inbox: vendor confirmations, shipping notices, customer replies.
Files vendor email to the right PO, attaches tracking to the right project, briefs you on what actually needs a human this morning.
Never
Deletes anything. Archives are reversible; judgment stays yours.
05
Night watch, installed base
Always
Every customer system you maintain: device health, firmware currency, error patterns.
Sweeps overnight, stages safe firmware updates for approval, opens a service ticket with diagnostics already attached.
Never
Pushes changes to a customer's home without a signed-off window.
06
Ledger sync
Always
Paid invoices, deposits, payouts, the accounting connection.
Posts settled money to your books, matches payouts to invoices, flags the one that doesn't reconcile.
Never
Touches an unposted transaction or edits history. Append-only, like a good bookkeeper.
02 — AUTONOMY
02 — AUTONOMY
Six steps, and a human sits at step four every time. That is architecture, not a setting someone can talk you out of.
01
Signals from your live data: a stale quote, a stockout forming, an unbooked PM visit.
02
A prefilter, a judge, and a postfilter decide if this is worth a human's attention at all.
03
A concrete, vetted action with its evidence attached. Org-clamped: a hallucinated ID cannot cross tenants.
04
One tap. Money and customer messages always stop here, by architecture, not by policy.
05
Against the vetted proposal only. The button shows the real outcome: executed or failed. Never a false green.
06
Every action lands on the record's audit trail with who, what, when, and why.
Every agent ships OFF. You enable them one signal at a time from the autonomy console, and each one can be paused there in one click. The fleet earns scope; it doesn't assume it.
03 — OVERNIGHT
Last night, while you slept — the log as your dispatcher reads it at the counter, before the first truck rolls.
4:00 AM
System sentinel
Swept 42 customer systems. All green; one firmware staged for the Thursday window.
6:12 AM
Quote follow-up
Drafted follow-ups for 3 quotes idle 14+ days. Waiting for your OK.
6:40 AM
Books runner
Matched Friday's payout to 11 invoices. One $180 mismatch flagged with its likely cause.
7:02 AM
Inbox agent
Filed 12 vendor emails to their POs; attached 4 tracking numbers to jobs.
7:15 AM
Dispatch watcher
Proposed moving the Westlake walkthrough to 10:00. Saves 28 minutes of drive time.
7:58 AM
SMS concierge
Confirmed tomorrow's 9 AM with Mrs. Caldwell. Transcript on the record.
04 — HIRE THEM
Bring your messiest week to the demo. We'll show you which seats the fleet would have covered, action by action.